Policies
Returns are handled on a case by case basis. Contact store for details.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA which are the internationally recognized standards for digital accessibility. Our website is hosted on the Ricochet Consignment platform, which is designed with accessibility in mind and supports the use of assistive technologies such as screen readers, keyboard avigation, and screen magnification software.
We are continually working to improve the accessibility of our website by:
Providing alternative text for images
Maintaining sufficient color contrast
Ensuring content is readable and navigable by keyboard
Using clear, descriptive links and headings
Providing text alternatives for important visual content
If you experience difficulty accessing any part of our website or need assistance, please contact us and we will be happy to help:
Email:
info@undertheyellowumbrellastore.comPhone: 314-750-5795
We welcome your feedback and are committed to making ongoing improvements to ensure equal access for all.
This privacy policy sets out how Under the Yellow Umbrella uses and protects any information that you give Under the Yellow Umbrella when you use this website. Under the Yellow Umbrella is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Under the Yellow Umbrella may change this policy from time to time by updating this page.
We collect user provided information. Information is collected through the use of web forms including but not limited to contact forms, sign up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Under the Yellow Umbrella does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy.
All orders are prepared for shipment after completed checkout. Please allow for up to 48 hours to prepare shipments.
Orders are shipped using USPS. Once location is entered, shipping fee is calculated.
For local orders we offer an in-store pick up option!
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. Â We will provide a tracking number for all shipments.